Frequently Asked Questions

A: eLearnCare is an online training platform designed specifically for the homecare industry. We provide professional, role-specific training for caregivers, supervisors, recruiters, billers, digital marketers, and support staff. Our courses are built to support compliance with state regulations, including IDoA and IDPH standards, and help individuals and agencies grow with confidence.

A: We offer a range of courses for homecare professionals, including:

• 24-Hour Pre-Service Caregiver Training (IDoA/IDPH compliant)

• Supervisor and team leader training

• Recruitment and HR onboarding modules

• Homecare billing and documentation training

• Digital marketing for homecare agencies

• English language support for non-native speakers

A: Yes! All of our paid courses include a Certificate of Completion issued by eLearnCare. These certificates are downloadable, printable, and often used to show proof of training to employers or for regulatory compliance.

A: Our caregiver training content is developed in alignment with Illinois Department on Aging (IDoA) and Illinois Department of Public Health (IDPH) standards. Always confirm with your employer or licensing body to ensure it meets specific regulatory requirements for your role or region.

A: No. While our courses provide valuable training and may be required by agencies for employment, they do not replace state-issued licenses such as Certified Nursing Assistant (CNA) credentials.

A: Once enrolled, you’ll receive a confirmation email and login credentials. Simply sign in to your dashboard at www.elearncare.com/login to begin learning immediately.

A: Yes! All eLearnCare courses are 100% online and self-paced. You can start and finish at your convenience.

A: Absolutely. Our platform is fully responsive and mobile-friendly. You can learn anytime, anywhere—on your desktop, tablet, or smartphone.

A: Most courses allow 90 days of access from the date of enrollment. If you need more time, contact support for extension options.

A: We accept all major credit/debit cards, PayPal, and secure online banking (where available). Agency billing options are available for bulk enrollments.

A: Yes. All transactions are processed via secure, encrypted payment gateways. We do not store your credit card details on our servers.

A: Refunds are available within 3 days of purchase, provided the course has not been completed. For refund requests, please email us at info@elearncare.com with your order details.

A: First, try resetting your password using the “Forgot Password” link. If the issue persists, email us at info@elearncare.com with your name and the email you registered with.

A: Clear your browser cache and refresh the page. We recommend using Google Chrome or Mozilla Firefox for the best experience. If you continue to face issues, please contact tech support.

A: Yes! We offer group enrollment packages and custom training portals for agencies. Contact us at [email protected] to learn more about team access, reporting, and tracking.

A: Yes, we work with homecare agencies to create or tailor training solutions that align with your internal policies and branding. Contact us to schedule a consultation.

A: At this time, our primary language of instruction is English. However, we offer English language support modules designed for non-native speakers working in the homecare sector.

A: We're here to help. Reach out to us anytime via:
📧 General Support: info@elearncare.com
📧 Billing Inquiries: info@elearncare.com
📧 Partnerships/Agencies: info@elearncare.com

We respond to most inquiries within 24–48 business hours.